NetSuite measures AI actions, not tokens

NetSuite counts successful AI actions rather than LLM tokens. Each completed action adds to the account’s Used Quantity. Failed actions, Undo, and Redo do not count.

Each AI feature has its own free usage pool, renewed monthly. The AI Preferences page shows a separate usage total and limit for each feature.

How to view your AI usage in NetSuite

To check how much AI your account has used, navigate to the AI Preferences page. This requires the Administrator role.

Setup › Company › AI › AI Preferences

Open the subtab for the feature you want to check, such as Text Enhance or SuiteScript. The usage table includes:

  • Month: the usage month and year
  • Usage Limit: the number of free AI uses available for your account that month
  • Used Quantity: the number of successful AI actions completed during the month
The usage table shows no data until the feature is used at least once successfully. If a month has no usage, it won't appear in the table.

What counts as a used AI action?

NetSuite only counts actions where the AI service responds successfully. The exact counting rules differ slightly by feature:

Text Enhance: Generate, Clean Up, Make Shorter, Make Longer, and Translate each count as one completed action. If a user runs two actions and then cancels without saving, both still count. Undo, Redo, and failed actions do not count.

SuiteScript AI (N/llm and N/documentCapture): Each successful method call counts toward its usage pool. The SuiteScript subtab reports Generate, Embed, and Document Capture separately, with a quota for each type.

SuiteProjects Pro: AI quota limits and where to find them

SuiteProjects Pro manages AI usage separately. The following limits apply across the account:

Window Limit
1 month sliding window 20,000 AI requests
24 hour sliding window 2,000 AI requests

To view your SuiteProjects Pro AI quota, navigate to:

Administration › Global Settings › Account › AI quota

This page shows the frequency limits for your account, the number of AI requests made in the current sliding windows, and the number remaining. It is read only for all users. Note that interactions with NetSuite Expert in SuiteAnswers do not count toward these limits. The AI quota page is only available if the Project Summary feature is enabled for your account.

Unlimited usage: connecting OCI credentials

Both standard NetSuite and SuiteProjects Pro offer a path to unlimited AI usage by connecting your own Oracle Cloud Infrastructure (OCI) account. For Text Enhance and SuiteScript AI (N/llm), this requires setting up OCI credentials via Configuring OCI Credentials for AI in the Oracle Help Center. For SuiteScript's document capture feature (N/documentCapture), a separate OCI Document Understanding service connection is required. Once OCI credentials are configured, usage is no longer drawn from the free monthly pool.

Review how your team uses NetSuite AI

Usage totals show how often AI features run. To assess their value, also review the work they support, the quality of their output, team adoption, and the effort needed to connect them to your data.

The SuiteCrunch AI Health Check reviews these five areas and provides a scored report with recommended changes.